New VoiceEdge Mobility Features from Comcast Business

Comcast Business recently announced new capabilities for Business VoiceEdge™, a cloud-based PBX solution for SMBs, that extends its unified communications (UC) and video calling features to today’s increasingly distributed and mobile workforce. Now users can benefit from having their UC features easily managed from their iOS- or Android-based mobile phone.

Widely available across 39 states over Comcast’s fully managed IP network, Business VoiceEdge recently earned Comcast Business the #1 position for the second consecutive year in the Infonetics 2013 North America Business VoIP Service Leadership Scorecard.

“As organizations  continue to integrate cloud computing and bring-your-own-device (BYOD) into the work place, there is an increasing need for mobile solutions that will deliver unified communications across today’s agile workforce,” said Diane Myers, Principal Analyst, VoIP, UC, and IMS at Infonetics Research. “Implementing a mobile work environment will enable today’s distributed workforce to communicate, collaborate, and deliver better customer service, and in turn provide organizations with increased productivity, reduced costs and an improved business processes.”

The following new capabilities are available now for current and new Business VoiceEdge customers:

- VoiceEdge mobile application – Available as a free download for iOS and Android operating systems, the mobile app provides an easy-to-use interface to manage business voicemail and “Be Anywhere” features that allow business calls to be answered from virtually any phone, anywhere.

- Teleworker – Business VoiceEdge can be installed at an employee’s home office, providing the same voice capabilities at home that they have in the office.

- Softphone – Available for PC or Mac, this application allows users to make and receive phone calls directly from their computer using their business phone number. When used in conjunction with a video camera, it also enables video calling.

- Video calling – This capability enables point-to-point HD-quality video calls for Business VoiceEdge phones with a built-in camera, or built-in or external cameras used in conjunction with the Business VoiceEdge softphone. Customers can easily add video during a phone call with the press of a button.

Whether for a small or large business, mobility is a key driver of productivity. According to Gartner, mobile application use in the workplace will double by 2015. The mobility features of Business VoiceEdge can increase a worker’s ability to communicate, collaborate, innovate and deliver better customer service – all while away from the desk.

“Our new Business VoiceEdge mobility capabilities give workers seamless voice and unified communications that are tightly integrated with both their corporate offices and their preferred mobile devices,” said John Guillaume, vice president, product management at Comcast Business. “These capabilities allow employees to improve their communications and productivity while at the office, on the road or working remotely.”

Business VoiceEdge is part of the Comcast Business suite of voice solutions, including Business Voice, a voice line service designed for small businesses, and PRI Trunks, a trunking phone service for larger organizations that works with existing PBX equipment. Business VoiceEdge is delivered over Comcast’s advanced network, which spans 20 of the nation’s top 25 markets.

More information on Business VoiceEdge and Comcast’s full suite of voice and unified communications offerings can be found here.