Berlin Resident Receives Hospital of Central Connecticut Customer Service Award

Kelly Broad, Pharm. D., of Berlin, a pharmacist at The Hospital of Central Connecticut, received the hospital’s President’s Award for Excellence in Customer Service May 3.

The annual award is the hospital’s highest customer service honor. It’s designed to recognize an outstanding employee who embodies exemplary customer service, an ongoing commitment to customers, innovation and creativity in resolving customer issues and continuous improvement in customer service.

Hospital President and CEO Clarence J. Silvia presented the award and prize, a three-night stay at the Hyatt Regency at Goat Island, Newport, RI, at the hospital’s employee recognition dinner.

Broad was nominated by David Girouard, MPH, R.Ph., hospital pharmacy director, and Scott Weiner, M.D., director of the nurseries. One of Broad’s major accomplishments, they noted, was creation of a reference for physicians, pharmacists and nurses on how to prepare certain medications for babies in the hospital’s neonatal intensive care unit.

“In my thirty-two years of hospital pharmacy practice I have worked with well over a hundred pharmacists and I consider Kelly to be in the very top-tier with respect to knowledge, interpersonal skill and professionalism,” Girouard wrote in his nomination letter.